Privacy Policy

“Knx Simulator” is deeply committed to the compliance of the Spanish and European regulations on personal data protection, and guarantees the full compliance of the obligations in forth, as well as the implementation of the security measures set in the General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27th, and in the Organic Law 3/2018, of December 5th, on personal data protection and on digital rights guarantee (LOPD and GDD, henceforth LOPD).

According with these regulations, we inform you that the use of our website may require that you provide certain personal data through contact or registration forms, or by sending emails, and that these will be processed by “Knx Simulator”, the data controller, whose details are:

  • Company name: Knxsimulator, S.L.
  • NIF: B42678227
  • Registered Address: Plaza de San Cristóbal, 14 – 03002, Alicante, Spain
  • Telephone number: 965 035 635
  • eMail:

Collection and Processing of Personal Data
‘Personal data’ means any information concerning an identifiable person: name, email, address, telephone number, NIF/NIE, etc. Moreover, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet Service Provider.

“Knx Simulator”, as Data Processor, has the duty to inform the Users of its website about the collection of personal data which can be carried out, either by sending an email or by filling in the forms included in the website.

Only the necessary data will be obtained to carry out the contracted service or to be able to adequately respond to the information request made by the User. The collected data are identifying and correspond to a reasonable minimum to be able to carry out the activity performed. In particular, no specifically protected data are collected at any time. Under no circumstances will the data be used for any other purposes than those which they were collected for.

Contact forms/email

Purpose: to answer your information request carried out through our contact form(s).
Legitimacy: The legal basis that legitimises this processing is the User’s consent, which can be revoked at any time.
Cesión de datos: personal data will be processed through servers managed by Ionos, which will be considered as Data Processor.

Formularios de alta en lista de correo (newsletter)

Purpose: sending of communications, some of them commercial, of the User’s interest according to the website’s topic. As established by the LSSICE (Spanish abbreviation for Law on Information Society Services and Electronic Commerce), “Knx Simulator” is committed not to send commercial communications without identifying them as such. In this sense, the information sent to clients to maintain the existing contractual relationship, if existing, will not be considered as a commercial communication.
Legitimacy: The legal basis that legitimises this processing is the User’s consent, which can be revoked at any time.
Transfer of data: personal data will be processed through servers managed by SendinBlue, which will be considered as Data Processor.

Registration/customer subscription forms


  • Manage User registration in our website.
  • Manage purchases made.
  • Provide information about the purchases’ processing and status.
  • History record of purchases made on our website.
  • Manage of comments/feedback and contents.
  • Sending of communications via email and/or telephone, aimed at informing the User about possible incidents, errors, problems and/or status of orders.
Legitimacy: The legal basis that legitimises this processing is the performance of a contract.
Transfer of data: “Knx Simulator” no cederá ni comunicará a ningún tercero tus datos, excepto en los casos legalmente previstos o cuando la prestación de un servicio implique la necesidad de una relación contractual con un Encargado de Tratamiento. Así, el Usuario acepta que algunos de los datos personales recabados sean facilitados a estos Encargados del Tratamiento (plataformas de pago, gestoría, intermediarios, etc.), cuando sea necesario para la efectiva realización de un servicio contratado o producto adquirido. El Usuario acepta también que, en caso de prestación de servicios, éstos puedan ser, total o parcialmente, subcontratados a otras personas o empresas, que tendrán la consideración de Encargados del Tratamiento, con los que se ha convenido el correspondiente contrato de confidencialidad, o adherido a sus políticas de privacidad, establecidas en sus respectivas páginas web. El Usuario podrá negarse a la cesión de sus datos a los Encargados del Tratamiento, mediante petición escrita, por cualquiera de los medios anteriormente referenciados.will not transfer nor communicate your data to any third party, except in the cases provided by law or when the provision of a service implies the need for a contractual relationship with the Data Processor. Thus, the User accepts that some of the collected personal data will be provided to these Data Processors (payment platforms, management companies, intermediaries, etc.), when it is necessary for the effective performance of a contracted service or purchased product. The User also accepts that, in the event of services being provided, these may be subcontracted, either totally or partially, to other people or companies, who will be considered as Data Processors, with whom the corresponding confidentiality contract has been argued upon, or who adhere to their privacy policies, as established in their respective websites. The User may refuse the transfer of his/her data to the Data Processors, by means of a written request, through any of the aforementioned means.

In addition, in those cases where it is necessary, Client data may be transferred to certain bodies, in compliance with a legal obligation: Spanish Tax Agency, banks, Labour Inspectorate, etc.

Only people over 14 years old will be able to provide personal data. As required by the LOPD and GDD, in case of minors under 14 years old, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

On the other hand, our services can only be contracted by people over 18 years old. In case of people under 18 years old, the consent of their parents or guardians will be a mandatory condition for us to provide the offered services, unless the minor is emancipated.

Users registration
When the User completes his/her registration through the corresponding form, the collected information includes:

  • Name and surname(s)
  • Email and/or telephone number
  • Shipping addresses
  • IP
  • Shipping addresses
In addition, the User must accept terms and conditions. Passwords are according to the User’s choices. They do not expire. In order to recover the password, the User must use the specific form and introduce his/her email.

Once registered, the User has access to a private panel, in which he/she will be able to observe specific contents, record of purchases made, etc. He/she can also manage his/her account settings, as for instance password or User details.

The User may receive the following notifications:
  • When registering on the platform (account validation email).
  • When making purchases, such as their invoices, incidents, shipments made, etc.
  • The User receives the shop’s newsletter if he/she is subscribed to it, from which he/she can unsubscribe by using his/her User panel and the corresponding links at the bottom of the newsletter.
  • Due to password recovery (previously explained).
“Knx Simulator” will block a User account if it performs suspicious or fraudulent acts. User accounts are not deleted for lack of use. In order to delete an account, the User must request it through his/her User panel, or by contacting us.

Security Measures
Users of the “Knx Simulator” website are informed that the security, technical and organisational measures available to us have been adopted to prevent the loss, misuse, alteration, unauthorised access and theft of data, and thus guarantee the confidentiality, integrity and quality of the information contained therein, according to the provisions of current legislation on data protection. The collected personal data on the forms are processed only by the personnel of “Knx Simulator” or the designated Data Processors.

“Knx Simulator” website is also equipped with SSL encryption, which allows the User to send his/her personal data securely through the website’s contact or registration forms.

Accuracy of data
The User declares that all the data provided by him/her are true and correct and undertakes to keep them updated. The User will be responsible for the veracity of his/her data and will be the only responsible party for any conflicts or litigation that may result from the falsity of such data. It is important that, in order to keep the personal data updated, the User informs “Knx Simulator” whenever there has been any modification to the data.

Exercise of User Rights
The LOPD, GDD and GDPR grant the interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us, providing documentation that proves his/her identity (ID or passport), by email to, or by written communication to the address that appears in our Legal Notice. This communication must include the following information: name and surname(s) of the User, the request, the address and supporting data.

The exercise of rights must be made by the User himself/herself. However, they may be carried out by a person authorised as the User’s legal representative, providing the documentation that accredits such representation.

The User may request the exercise of the following rights:

  • The right to request access to personal data, which is the right to collect information on whether their own personal data are being processed, in accordance with the processing purpose which, when applicable, is being carried out, as well as the available information about the origin of such data and their expected or carried out communications.
  • Right to requests their rectification (in case personal data are incorrect or inaccurate), or deletion of those data which are inappropriate or excessive.
  • Right to request the limitation of their processing, in which case they will only be kept by “Knx Simulator” those strictly necessary for the exercise or defence of claims.
  • Right to object the processing: it refers to the right of the interested party of not allowing the processing of his/her personal data and of stopping their processing whenever his/her consent is not necessary for the processing, whenever commercial research files are involved or whenever they are aimed at adopting decisions of the interested party, exclusively based on the automatic processing of his/her data, unless they need to continue being processed due to legitimate reasons or the exercise or defence of possible claims.
  • Right to data portability: in case you want your data to be processed by another company, “Knx Simulator” will provide you with the portability of your data in an exportable format.
In the event that consent has been granted for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to withdrawal.

We commit ourselves to exercising all these rights within the maximum legal deadline (1 month).

If a User considers that there is a problem with the way “Knx Simulator” is handling his/her data, he/se can address his/her claims to the Security Officer or to the corresponding data protection authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.

Retention of data
The personal data of Users who use the contact form or who send us an email requesting information will be processed for the time strictly necessary to meet the request for information, or until the given consent is revoked.

The personal data of the Clients will be processed until the end on the contractual relationship. The period of conservation of personal data will be the minimum necessary, and may be maintained until:
  • 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries, etc.); Arts. 66 and following. General Tax Law (accounting books, etc.)
  • 5 years: Art. 1964 Civil Code (personal actions without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices, etc.)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
  • No time limit: disaggregated and anonymous data.
Meanwhile, the data of Users who subscribe to the bulletin or newsletter will be indefinitely kept, until the given consent is revoked.

Social Networks
“Knx Simulator” has a profile on some of the main social networks on the Internet (Facebook, Twitter, LinkedIn, Instagram, YouTube), and is in all cases recognising its role as Data Controller of the data of its followers, fans, subscribers, commentators and other User profiles (henceforth, “followers”), published by “Knx Simulator”.

The purpose of the processing of data by “Knx Simulator”, where not prohibited by law, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as to provide personalised customer service. The legal basis that legitimates this processing will be the consent of the data subject, who may revoke it at any time.

Under no circumstances will “Knx Simulator” extract data from the social networks, unless a specific and explicit User’s consent is obtained for that purpose (for instance, to hold a contest).

The information provided by the User will, in any case, be considered confidential and may not be used for any other purposes than those here described. “Knx Simulator” undertakes not to disclose or reveal information about the User’s claims, the reasons for the requested advice, or the duration of its relationship with the User.

This privacy and data protection policy has been written by Expertos LOPD®, data protection company, on 6th September 2020, and it may vary according to the rules and jurisprudence changes that may occur, being the data subject responsible for the reading of the updated document, in order to know their corresponding rights and duties at any time.